Reference

How we protect your account and payment information

When you open an account with us, we take the security of your personal data and payment details seriously.

Account encryptionPayment verificationDevice securityData retention rules
ligacioutra How we protect your account and payment information
REACH OUR TEAM

Privacy support channels and response times

Team online

Live chat

Open live chat inside your account dashboard. Our team in Makassar and regional offices respond within 2 hours during support hours, 09:00–23:00 UTC+8 daily.

Email

Send privacy questions to [email protected]. We reply within 24 hours with details about your data, retention policies and account security.

Account settings

Review and update your personal information directly in account settings under Profile. Download your data any time or request deletion where local law permits.

HOW WE SECURE IT

Data handling, cookies and account protection

Account encryption

Your password is hashed and never stored in plain text. Login sessions use SSL certificates. Two-factor authentication is available in account settings for extra security on withdrawal requests.

Cookie policy

We use cookies to keep you logged in, remember your language choice, and track session activity for fraud prevention. You can manage cookie preferences in your browser or contact support to opt out of analytics cookies.

Payment data isolation

DANA, OVO, GoPay and QRIS transaction details are processed by encrypted payment gateways. We do not store your full card or bank account number on our servers after verification.

Data retention periods

Active account data is kept for the lifetime of your account plus 3 years after closure, where local law permits. Logs and audit trails are retained for compliance purposes in line with Indonesian regulations.

Third-party sharing

Your information is shared only with payment processors, anti-fraud partners and compliance authorities where required by law. We do not sell your data to marketers or advertisers.

Your access rights

You can request a copy of all your personal data, correct inaccuracies, or request deletion where local law permits. Use the Account Settings page or email [email protected] to submit requests.

Privacy policy questions answered

We collect your name, date of birth, email, phone number, address and identity document details for verification. Banking information — account number or e-wallet identifier for DANA, OVO, GoPay and QRIS — is captured only at deposit or withdrawal. This data is used solely for account security, payment processing and compliance with local regulations.

We retain your account records for 3 years after closure where local law permits, for tax, audit and fraud-prevention purposes. Personal details like name and identity documents are encrypted and isolated from your lobby access. You can request deletion of non-essential data anytime by contacting support.

No. Payment details are processed through encrypted payment gateways and not stored on our main servers. After your deposit clears or withdrawal completes, only a transaction reference and your chosen payment method name appear in your account history. Full account numbers and credentials remain secure with the payment processor.

Yes. Go to Account Settings and look for the Download My Data option, or email [email protected] with your request. We will provide a full copy of all personal information linked to your account within 7 business days in a portable format.

Contact our live chat team (available 09:00–23:00 UTC+8 daily) or email [email protected]. If you suspect unauthorized access, change your password immediately and report the incident. Our security team will investigate and help secure your account within 24 hours.

We use cookies for login sessions, language preferences, fraud detection and analytics. You can manage cookie settings in your browser or request analytics-only opt-out by contacting support. Essential cookies for account security cannot be disabled, as they keep your account safe.

In the event of a merger or acquisition, your data would be transferred with the same privacy protections. If the platform closes, we will notify you and comply with local data protection laws regarding retention, deletion or transfer to another licensed operator where you choose.