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Terms & Conditions That Protect Your Play

When you open an account with ligacioutra, you're entering into a straightforward agreement about how your wallet, your data and your gaming sessions work.

Account SecurityPayment & Withdrawal RulesData & Privacy Handling
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ligacioutra Terms & Conditions That Protect Your Play
HELP WITH YOUR TERMS

How to Contact Us About Your Account

Team online

Live Chat

Reach our support team via the chat widget in your account lobby. Available during local business hours, Monday to Sunday. Most account and terms questions are answered within minutes.

Email Support

Send account, payment or terms inquiries to our support address in the account settings. We respond within 24 hours. Include your account username and the specific term or rule you're asking about.

Account Settings

Access a full copy of our current Terms & Conditions through your account settings menu. You can also request a record of any changes we've made to these terms since you joined.

HOW WE PROTECT YOU

Security, Data & Your Rights Under These Terms

Account Verification

When you open your account, we verify your identity and phone number. Withdrawals are sent only to the payment method you used to deposit, protecting your funds from unauthorized access.

Data Retention

We keep your account data, transaction history and personal information only as long as your account is active and as required by local law. Closed accounts are archived for seven years for regulatory compliance, then deleted.

Payment Security

All deposits via DANA, OVO, GoPay and QRIS are encrypted. Your balance is updated instantly. We never store your payment credentials; your bank or e-wallet provider handles all sensitive data.

Cookie & Tracking Policy

We use cookies to keep you logged in and to understand how you use the lobby — so we can spot fraud and improve your experience. You can clear cookies in your browser; you'll stay logged in via our secure session token.

Dispute & Changes

If you dispute a charge or a withdrawal, contact support with your transaction ID. We investigate within three business days. Changes to these terms are announced in-app; continued use means you accept the update.

Right to Request Access

You can request a copy of all personal data we hold about you at any time through account settings. We provide it within 10 business days, free of charge. You can also ask us to correct or delete data where local law permits.

Your Most Common Questions About Terms & Conditions

If you breach our terms — for example, by sharing your account, using fraudulent payment methods, or attempting multiple account registrations — we can suspend or close your account. Any balance may be forfeited. We'll email you the reason. You can appeal through support within 14 days if you believe the closure was in error.

You can update your email, phone number and address through account settings. Your username and identity verification (name, ID number) cannot be changed once confirmed. To request deletion of your data, contact support; we comply where local law permits, though we may retain payment records for regulatory reasons.

You can request a withdrawal at any time your balance allows. Withdrawals to DANA, OVO, GoPay and QRIS typically process within 1–5 minutes. Bank transfers may take 1–3 business days. There's no daily or weekly limit on the number of withdrawal requests, only on the amount your account balance covers.

An account is considered inactive if there's no login for 180 consecutive days. We may freeze inactive accounts to protect them from unauthorized access. You can reactivate by logging in or contacting support. No funds are lost; your balance remains intact when you return.

Our Terms & Conditions are the same across Indonesia where access is available. However, access and eligibility depends on local law in your region. If there are regional restrictions, we'll inform you at account creation. Payment methods — DANA, OVO, GoPay and QRIS — work nationwide.

No. Your account is personal and non-transferable. You cannot share login credentials or assign your account to another person. If someone else uses your account, you remain liable for all activity and charges. Close your account and open a new one if you no longer wish to play.

After you close your account, we stop using your data for marketing or gameplay. We retain transaction records and account history for seven years to meet regulatory obligations, then delete them. You can request early deletion where local law permits by contacting support.

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